How can I contact you?

Our contact details can be found in the Contact Us page in the Help section of this website.


Can I use my Live2Give membership discount online?

Yes, providing your account is up to date, simply enter your membership number when prompted to do so during checkout. If you are eligible for any discount, your invoice will update to reflect your applicable discount. Please note that vouchers and discount may not be combined.


Do you accept Cash deposits?

Yes, we do. During checkout, kindly select the "Cash Deposit" option. After checking out, note the 8 or 9 digit order number in the top right hand corner of your order receipt. Deposit the total amount at any FNB bank, payable to Rythmic Beat with the following details:
Bank: FNB
Name of account: Rolaserve (Pty) Ltd
Account number:
62249196305
Branch code: 200913
Branch: Umgeni Junction
Reference number: Insert your 8 or 9 digit order number
Once done, fax this receipt to 086 583 4884 and then kindly confirm receipt of the fax by phoning 0861 7984642 or emailing support@rythmicbeat.co.za. Please note that all faxes must be confirmed. All orders must be paid for and confirmation faxed through within 10 working days of the order being placed. All unpaid orders will be cancelled after 30 days. The reference number on your deposit slip is absolutely essential and will be checked when you confirm your fax. Please ensure that the exact amount is paid as Rythmic Beat will only process your order when the exact amount payable is received.


Can I use a Rythmic Beat or old Live2Give paper voucher online?

Rythmic Beat Online accepts digital vouchers. As such, any Rythmic Beat (paper) gift vouchers that you may still have in your possession may be swapped out for a digital voucher.

Live2Give (paper) vouchers that activated prior to 31 May 2012 may be swapped out for a Rythmic Beat Online voucher. All vouchers subsequent to this date were delivered via SMS to the cellular handset registered with your membership.

In both instances above, kindly contact the Rythmic Beat Online call centre to arrange a swapout. Please allow at least 24 working hours to process your request.


What do I do if any pages don't display correctly on my browser?

We are aware of a few glitches in certain browsers. The most stable browser to view our site on is currently Mozilla Firefox, available to download free of charge at http://www.mozilla.com/en-US/.


What do I do if I don't see the item that I am looking for?

Please use the "Search" function first to ensure the item is not present. If you are still having difficulty finding what you are looking for, please kindly fill out the form on our "Requests" page. One of our agents will get back to you within approximately 24 working hours with regards to the availability of your query.

 

Is shopping on the Rythmic Beat website safe and secure?

Absolutely! We take security extremely seriously at Rythmic Beat. Our site is equipped with 128bit SSL (Secure Socket Layer) ensuring that information is kept private while in transit between the web server and our customers’ web browsers. The Thawte SSL Web Server Certificate currently offers the most comprehensive online authentication procedures available for storefronts accepting the online authentication of credit card payments.

 

How do I purchase an item?

If you wish to purchase any item on the site, simply click on the "More info" button and then "Add to cart". Your cart will display the number of items and value currently chosen in the top right hand corner of the browser screen. When you are ready to check out, simply click on your shopping cart and if all is in order, simply "Checkout". You will be guided through the entire secure checkout process through a series of easy to understand instructions.

 

What's the difference between DVD and Blu-ray ?

Blu-ray (BD) was developed to enable recording, rewriting and playback of high-definition video (HD), as well as storing large amounts of data. The format offers more than five times the storage capacity of traditional DVDs and can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc. In addition BD differs from DVD in the following categories : storage capacity,laser technology, disc construction, image resolution, player compatability.


What payment options do you offer?

Payment may be made via Visa, Master Card or Diners credit cards or by bank transfer into the Rythmic Beat bank account, the details of which will be provided on request. Should you make payment via credit card, the reference on your credit card statement will be “Virtual Supplier Woodmead”. American Express is unfortunately not accepted.


How do I edit my details (email address, password etc)?

You may edit your account details only once you have logged in.


Can I contact you via SMS?
 
Unfortunately not.  Our SMS system is a one-way only system.  Kindly contact us either via email or the callcentre number.

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